This Privacy Policy explains how Nottifai LLC, a Texas limited liability company (“Nottifai,” “we,” “us,” or “our”), handles personal information through the Nottifai app, nottifai.com, and our support communications (the “Services”).
You can contact us at [email protected] or at Nottifai LLC, 1079 W Round Grove Rd #300 #558, Lewisville, TX 75067, United States.
1. Information we collect
Account and sign-in information. When you sign in with Apple or Google, we receive the account identifier, email address, name, and profile image that the provider makes available and that you authorize it to share. Apple may provide a private relay email address. We store account identifiers, authentication records, session information, and account settings. We do not receive your Apple or Google password or access to your mailbox through this sign-in.
Reminders and delivery records. We collect the names and messages you enter, dates, times, time zones, recurrence rules, advance-alert settings, and whether reminders are active or paused. We associate them with your account. To send and troubleshoot reminders, we also process the destination email address, email subject and content, scheduled and actual sending times, delivery identifiers, provider responses, and delivery, bounce, failure, or complaint information. A time zone is a scheduling setting; it is not a request for your device’s precise location.
Subscriptions. We receive purchase and subscription information from Apple and RevenueCat, including app account identifiers, product identifiers, transaction information, subscription status, renewal or expiration information, and purchase or refund events. This information is associated with your Nottifai account so that paid features can work across sessions and supported devices. Apple processes App Store payments; Nottifai does not receive your full payment-card number or security code.
Support and feedback. We collect the message, name, email address, and any other information you provide when you contact us or submit feedback. We store in-app feedback with your account to review suggestions and respond to requests. Please include only information needed for your suggestion or request, and do not send passwords or payment-card details.
Technical and diagnostic information. Our app, website infrastructure, and service providers process technical information such as IP addresses, request times, device and operating-system information, app and browser versions, installation or session identifiers, and errors. Sentry receives crash reports and technical diagnostics, including native crash stacks, app release, device and operating-system details, and code locations. We filter JavaScript error reports and do not intentionally attach reminder content or support messages to diagnostic reports. Diagnostic services may derive approximate geography from an IP address. Diagnostic identifiers are not necessarily anonymous. We do not request GPS location access for email reminders.
Website analytics. We use Cloudflare Web Analytics to understand visits and improve website performance. It processes page views, page paths, referring sites, browser and operating-system information, device type, country, and page-loading and performance measurements. We do not connect these website metrics to your Nottifai account or reminder content.
Preferences and records of choices. We record marketing choices, acceptance or acknowledgment of legal notices, relevant policy versions and timestamps, and information used to limit repeated app-review prompts. Our systems may retain the source of a choice and technical request information where recorded.
Information you choose to include. Reminder text and support messages are free-form. Their contents can reveal sensitive information, including health information, if you enter it. Use a neutral label when you do not want details to appear in email previews or on a shared device. Our separate Consumer Health Data Privacy Policy describes our handling of health-related content.
2. Where information comes from
We receive information directly from you; from your use of the app or website; from Apple or Google when you sign in; from Apple and RevenueCat for subscription management; and from our hosting, email, analytics, and diagnostic providers when they deliver or support the Services. We do not buy personal-information lists or obtain access to your contacts, calendars, health records, microphone, or camera to provide email reminders.
3. How we use information
We use personal information to:
- Create and authenticate accounts, maintain sessions, and apply your preferences.
- Store, display, schedule, and email the reminders you request, including through a private relay address if you use one.
- Confirm purchases, restore eligible access, manage entitlements, and understand subscription performance.
- Respond to questions, investigate errors and delivery failures, and improve reliability and usability.
- Understand website traffic and improve page performance.
- Protect accounts, detect abuse, prevent fraud, and maintain the security of the Services.
- Record your choices and provide service, security, billing, or policy notices.
- Send product updates or offers if you opt in, and honor your opt-out choices.
- Meet legal obligations and handle claims, disputes, and lawful requests.
We do not use your reminder content to target advertisements or train general-purpose AI models. We do not make decisions that produce legal or similarly significant effects about you through automated profiling. Subscription access and reminder scheduling are automated features of the service you request.
4. How we disclose information
Service providers. We disclose information needed for companies to operate parts of the Services on our behalf. Our principal providers and their functions are:
- Convex: authentication infrastructure, account, reminder, and in-app feedback storage, scheduling, delivery records, and backend operations.
- Resend: sending reminder and other service emails, processing their contents and recipient addresses, and reporting delivery events.
- RevenueCat: subscription verification, app-account and purchase association, entitlement management, and subscription reporting.
- Sentry: crash reports and technical error diagnostics for troubleshooting.
- Cloudflare: website delivery and security, and website usage and performance measurement through Cloudflare Web Analytics.
- Railway and other infrastructure providers: serving the website and processing the network and operational information needed to deliver it.
- Email and support infrastructure: receiving and responding to messages you send to our support address.
We require providers processing personal information for us to use it for the services they provide or other permitted purposes, protect it under applicable contracts and law, and provide protection consistent with this policy. Access is limited to people and providers who need it for these purposes.
Services you choose. Apple and Google handle your relationship with their own accounts under their respective privacy notices. Apple also handles App Store transactions. When we send a reminder to your account’s email address, your email provider processes the message under its own terms. Anyone with access to your inbox, notifications, or shared devices may see that message.
Legal and safety matters. We may disclose information when reasonably necessary to comply with applicable law or valid legal process, protect people or our rights, investigate abuse, or establish or defend a legal claim. We limit a disclosure to what is appropriate for the situation. Additional restrictions apply to consumer health data where required by law.
Business changes. Information may be transferred in connection with a merger, financing, acquisition, reorganization, or sale of some or all of our business, subject to applicable privacy obligations. Any materially different use is subject to the notice and permission requirements that apply to that information.
At your request. We may disclose information when you direct us to do so or give the necessary permission. Your reminders are not public posts.
5. Selling, advertising, and tracking
We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. We do not sell sensitive personal information or consumer health data. We do not allow advertising networks to use the Services to track you across unrelated apps and websites.
Our email provider’s open tracking and click tracking are disabled for Nottifai emails. We still receive operational delivery events such as delivery, bounce, failure, and spam complaints. A delivery event does not prove that you saw a reminder.
6. Cookies, local storage, and browser signals
The app uses secure device storage to keep you signed in and may store settings, subscription state, and diagnostic session information locally. Apple and Google may use cookies or browser storage in their sign-in flows. Website infrastructure may use storage needed for security and operation.
Cloudflare Web Analytics uses a browser script to collect the website metrics described in Section 1. Cloudflare states that this analytics service does not use cookies or local storage to measure visits or fingerprint individual visitors. This is separate from the network information processed to deliver and secure the website.
You can manage browser storage through your browser and remove app data through device settings, subject to the device’s storage behavior. Removing local data or uninstalling the app does not delete your server account or cancel a subscription.
We do not currently change our processing in response to the older browser Do Not Track signal. For Global Privacy Control and other legally recognized opt-out signals, our no-sale and no-targeted-advertising practices apply whether or not you enable a signal; there is no sale or targeted advertising to opt out of. We will honor applicable signal requirements if our practices change.
7. How long we keep information
We use the following retention criteria, rather than promising that every system removes every copy at the same instant:
- Account information and reminders: kept while your account exists to provide the Services, unless you delete a reminder or request earlier deletion of information we no longer need. Pausing or completing a reminder does not delete it.
- Delivery history: kept with a reminder to prevent duplicate sends and track delivery outcomes. Deleting the reminder or your account removes its associated delivery history from the active app database. Email providers handle their copies through their separate retention and deletion processes.
- Subscription records: kept as needed to provide and restore paid access, reconcile transactions, and handle billing issues. App Store records are maintained by Apple. Required financial or transaction records may remain after account deletion.
- Support and feedback: kept while a suggestion or request is being handled and afterward only as reasonably needed for follow-up, troubleshooting, security, or a documented legal requirement. Account deletion includes your in-app feedback. Email correspondence is handled through the support mailbox’s separate deletion process.
- Website analytics: kept for website usage and performance reporting under the analytics service’s retention settings. These metrics are managed separately from app account records.
- Diagnostic and infrastructure logs and backups: kept for the periods provided by the relevant service configuration and our operational needs for security, recovery, and debugging. They may expire separately from active account records. We limit further use of information subject to deletion while any lawful residual retention is necessary.
- Legal or compliance records: retained only for the applicable obligation or claim, including limited records necessary to honor privacy choices. We delete or de-identify information when the reason for retaining it ends, unless applicable law requires a different action.
- Deletion handling: we retain only the identifiers and request information needed to locate relevant records and complete outstanding provider or backup cleanup. These records are restricted to that work and removed when it is complete, unless a specific legal obligation requires retention.
We consider the purpose and sensitivity of the information, whether it remains needed to serve you, technical backup cycles, and applicable legal requirements when determining retention. Contact us for information about a particular record or a deletion request. A legal retention exception does not permit unrelated reuse.
8. Deleting your account and other information
You can request account deletion in the app under Profile → Danger Zone → Delete Account, or contact [email protected] if you cannot access the app. Deletion removes your account access and starts removal of your reminders, associated delivery history, in-app feedback, and stored consent, entitlement, and authentication records from our active app database. Large accounts may be cleared in successive batches. It also stops future reminder scheduling; an email already being delivered may still arrive.
Account-database deletion is not instantaneous erasure from every separate system. Previously sent email remains in the recipient’s mailbox, and an email already being delivered may still arrive. Support correspondence, diagnostics, backups, and records held by providers require their own deletion or retention handling. Applicable deletion requests extend to information our providers process for us, subject to lawful exceptions; we remain your contact for those requests. We explain any material exception when responding. You may specifically request deletion of feedback, correspondence, or other information without creating a new account.
Deleting Nottifai does not delete your Apple or Google account. You can also manage Nottifai’s connection through those accounts’ settings. Account deletion and uninstalling the app do not cancel an Apple subscription. Manage billing separately in your Apple account; you do not need to wait for a paid subscription to expire before requesting account deletion.
9. Your choices and privacy requests
You can edit or delete reminders in the app, pause future sends, and change optional marketing permission in Profile. Opting out of marketing does not disable the reminder emails you request or essential service messages. You can also use the unsubscribe method in a marketing email or contact support to stop marketing.
You may ask us to access or provide a copy of your personal information, correct inaccurate information, delete information, or explain our processing by emailing [email protected]. Depending on the laws that apply, you may also have rights to portability, to withdraw consent, to restrict certain sensitive-data processing, or to opt out of sale, targeted advertising, or certain profiling. We do not engage in the latter three activities.
We verify requests using information reasonably necessary to protect your account, usually through the email address associated with it. Do not send passwords, full payment-card details, or identity documents unless we arrange a necessary secure verification method. An authorized agent may submit a request; we may ask for evidence of authorization and appropriate identity verification.
We respond within the time required by applicable law and explain a denial or permitted extension. If we decline a request, you can reply with Privacy appeal to ask us to review the decision. We will explain the result and any applicable regulator complaint route. You can contact your state attorney general, including the Texas Attorney General, about unresolved concerns. We do not retaliate against you for exercising privacy rights. Removing information necessary to operate your account or send reminders may prevent those features from working.
10. Additional information for US residents
The categories described above include identifiers and contact details; customer records; commercial information such as subscriptions; internet, app, and device activity; approximate location in technical and analytics information; and user-provided content. Sources, purposes, recipients, and retention are explained in Sections 1–7. We disclose these categories for the operational purposes described, not for sale or targeted advertising.
Some state privacy laws apply only when a business meets specified thresholds or handles particular information. We do not imply that every state law applies to every interaction, and we honor rights that do apply. You can use the contact process above regardless of your state. California residents can also ask about any disclosure of personal information for another company’s direct marketing; we do not make those disclosures. Consumer health information is addressed separately in our Consumer Health Data Privacy Policy.
11. Security and processing locations
We use administrative, technical, and organizational safeguards appropriate to the information we handle, including authenticated account access and encrypted network connections. No internet service or email system can guarantee absolute security. Reminder emails are ordinary email, not an end-to-end encrypted private vault. Keep your sign-in account and devices secure.
Nottifai is based in the United States. Our service providers may process information in the United States and other locations where they or their subprocessors operate. We use applicable contractual and legal safeguards where required for processing and transfers. Using the Services is not a waiver of statutory privacy rights or a substitute for any consent required by law.
12. Adults only
Nottifai accounts and app services are for people 18 years of age or older. We do not knowingly collect account information from children or permit them to register. If you believe a person under 18 has provided information to us, contact support. We will investigate and delete information collected contrary to this policy, subject to any applicable legal obligations.
13. Changes and contact
We will post changes on this page and update the effective date and version. For material changes, we will provide appropriate notice, such as an in-app notice or an email, and obtain consent when required. A revised policy does not authorize retroactive use of information in a materially different way without any notice or permission required by law.
Nottifai LLC
1079 W Round Grove Rd #300 #558
Lewisville, TX 75067, United States
[email protected]